Refund policy

Refund Policy

At Lobos Del Mar we stand 100% behind all of our products. If you have any questions about an item to exchange or return please call our store at (530)903-3278 and we will be happy to assist you. Since our items are all handmade someone from the store will most likely contact you if we have questions for your regarding our current selection that we have in stock.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 459 Main Street Placervile California US 95667.

Shipping
To return your product, you should mail your product to: Lobos Del Mar 459 Main Street Placervile California US 95667

You will be responsible for paying for your own shipping costs for returning your item unless you item is damaged or defective . Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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